Our Team and Advisers

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Our Advisers

Alexandra Tobin MSc, MCSP

Clinical Governance Adviser & Governance Committee Chair at Harley Street Concierge

Alex is an experienced health service leader and clinician who has clarity of purpose and who is able to constructively engage people in addressing challenging governance issues relating to clinical quality, risk and patient safety.

She has worked in the UK National Health Service where she held a number of senior regional and national roles including a Board position as Director of Healthcare Assurance & Clinical Professions in Hampshire where she established and led a new Directorate, and prepared two PCTs for their first Annual Health Check by the Healthcare Commission.  She also provided leadership at Board level for nursing and allied health professionals.

Alex has previously also worked in a senior role for the Performance Development Team (PDT) set up by the UK Department of Health to improve the performance of NHS Trusts who had failed their clinical governance reviews. She led a team (drawn from the national team) to carry out diagnostic and improvement work within organisations referred to the PDT, and actively contributed to diagnostic processes and improvement work using her personal specialist knowledge and skills.   She worked with Chief Officers and Directors in Trusts and all partner organisations, including Strategic Health Authorities.

Since leaving the NHS in 2007, Alex has continued to work within the UK NHS as an organisational development consultant with a focus on the quality and safety of patient services, service development, service improvement and leadership development. She is a member of Faculty at Ashridge Business School where she works internationally with the health service in Denmark, and has also contributed to developing health services in SE Asia and Africa.

Alex is motivated by a passionate commitment to developing high standards of patient centred care and by a strong desire to contribute to the delivery of safe, effective and affordable patient services.

Alex has a Masters in Evaluating Clinical Quality and has successfully completed the Coaching for Organisation Consultants Programme at Ashridge Business School.

Dr Sarah Jarvis

Lead Medical Adviser at Harley Street Concierge

Sarah is a GP, GP trainer and fellow of the Royal College of General Practitioners and past chair of the Health Care Committee of HEART UK (the cholesterol charity). She is also a medical writer and broadcaster.

For over 13 years, Sarah has been the resident doctor to the Jeremy Vine show on BBC Radio 2. She also appears on LBC, BBC Radio 4, Radio 5 live and Good Morning Britain. In 2011 she became Clinical Consultant to the patient website Patient.co.uk and became their Clinical Director in 2017.

Sarah is the author of six books, including The Welcome Visitor, a book on the ethics of dying co-authored with John Humphrys; Women’s Health for Life, winner of the BMA Book Award for best lay publication in 2009; and three books in the popular ‘For Dummies’ series. Her latest book, the third edition of Diabetes for Dummies, was published in February 2011.

Professor Gordon Stamp

Consultant Histopathologist & Professor of Cancer Pathology

Professor Gordon Stamp is a Pathologist with over 30 years experience in a wide range of differing cancers and chronic inflammatory disorders.

He has worked in several centres of excellence including Liverpool University, Imperial College School of Medicine and the Royal Marsden Hospital, using and developing techniques in immunohistochemistry and molecular biology. Gordon has a wide network of surgical pathologists and academic colleagues ensuring HSCC patients receive the very best service.

Our Senior Management Team

Malcolm Cairns

Chief Executive at Harley Street Concierge

With experience in pharmaceuticals, financial services and healthcare, Malcolm’s leadership career has focused on driving disruptive approaches that transform services and empower patients to take responsibility for their health. A specialist in innovation and business development, Malcolm has overseen transformation within NHS, hospice and private healthcare services. As MD of a primary healthcare organisation, he drove substantial business growth while working to improve the quality of services operating across both community and hospital settings. As founder of Health Connect Ltd, he delivered large-scale turnaround projects, identified opportunities for technological innovation and worked with leading private specialists. Malcolm’s experience of building and leading outstanding teams includes his work for Bupa Global, where he was Head of International Market Development. As Chief Executive of Harley Street Concierge, Malcolm is passionate about providing patients and their families with personalised support and access to leading medical expertise in today’s increasingly complex world of diagnostic and treatment innovation.

Vicky Pollitt

Finance Director at Harley Street Concierge

Vicky is a chartered accountant with over 15 years’ senior managerial experience within the international health insurance sector. She specialises in health and benefits management and designing solutions to enable customers to access care within diverse international healthcare systems.  Vicky looks after all financial matters within HSC.

Tim Warren

Commercial Director at Harley Street Concierge

Tim’s market development experience has involved commercial planning for a global insurance business and defining healthcare pathways for chronic conditions. Having worked in FTSE 100 and large mutual companies, as well as small start-ups across banking, insurance and healthcare, his experience spans a wide range of customer and commercial disciplines.

Stuart Lees

Head of Operations at Harley Street Concierge

With 28 years’ experience of working with Bupa, latterly as Head of Operations for Bupa Global, Stuart oversees all our operational teams providing support and services to people impacted by cancer, ensuring that Harley Street Concierge service provision exceeds client expectations.

Ian Morton

Head of Network Development at Harley Street Concierge

With a career in the pharmaceutical industry spanning 28 years and extensive understanding of the Oncology specialists in the UK, Ian manages relationships with key hospitals, clinics and leading specialist consultants. Ian ensures that the Harley Street Concierge team are up to date with the latest scientific interventions and practices specific to the management of cancer.

Care Navigators

A Care Navigator will be your first point of contact. An orientation conversation with a Care Navigator will enable us to get to know you. So we can gain a greater understanding of your diagnosis and personal circumstances and find the most appropriate service to address your needs. Your Care Navigator will ensure that you have a full understanding of the services available to you and connect you with a dedicated Case Manager who will look after you throughout the process.

Case Managers

Your dedicated Case Manager is your main point of contact. They will match you with the most appropriate clinical team, arrange appointments and care with the world’s most respected doctors, liaise with third parties on your behalf, get hold of medical records, x-rays and tumour tissue samples, help you make decisions that are right for you and support you with your unique emotional and practical needs.

Cancer Support Specialists

Your dedicated Cancer Support Specialist is a qualified cancer expert. They can answer questions about your diagnosis and treatment, suggest ways to cope with physical problems (including loss of appetite, difficulty sleeping, pain and lack of energy), accompany you to consultations and recommend additional sources of cancer support.