You’ll have their backs. Because you’re here
This the right page for you if you’re a customer or member-centric organisation wanting to:
Understand customers’ needs at each stage of their cancer journey – from initial diagnosis, throughout treatment and beyond
Evolve your product portfolio to reflect the increasing probability of customers being diagnosed with one of over 200 types of cancer in their lifetime
Offer specific cancer cover to customers – including access to services and wellbeing support not covered by Private Medical Insurance or the NHS
The changing landscape
Our chances of getting cancer are now one in three.
And according to cancer charity Macmillan, that figure is expected to rise to one in two by 2020. There are also over two hundred types of cancer and any part of the body can be affected. So knowing how to protect and relate to a customer at diagnosis, through treatment and beyond is becoming increasingly important.
How we fit in
World-class care is available. Doctors are capable of extraordinary treatments. We have access to astounding technologies that give us all hope.
But having these great components isn’t enough if they aren’t reliably pulling together for your customers in an efficient and reassuring way. And that’s exactly where we fit in. We help you to make it simpler, more efficient and less distressing for your customers and their families to get the cancer treatment and support they need.
Priorities Besides Prolonging Lives
People with serious illness have priorities besides simply prolonging their lives. Surveys find that their top concerns include avoiding suffering, strengthening relationships with family and friends, being mentally aware, not being a burden on others, and achieving a sense that their life is complete.
Atul Gawande. Surgeon, Writer and Public Health Researcher.
We can help your customers to have:
Test results back quickly (usually within 48 hours) and access to a leading specialist in their specific type of cancer
Confidence in their diagnosis and clarity on their treatment options – so they can start the right treatment, right away
Practical and emotional support from a Case Manager who knows the system inside out and focuses on wellbeing
Kindness, Speed And Humanity
When Roger was first diagnosed with cancer we were overwhelmed by all the information. We felt as though we were struggling through it alone. Harley Street Concierge’s detailed explanations and personalised approach were a massive support. Knowing there was hope gave us the motivation to keep fighting. Roger left us prematurely but knowing that he hadn’t been abandoned. Thank you for giving us this opportunity and for your kindness, speed and humanity.
How it works
There is no one size fits all. So our service is delivered in a modular way to suit your business and customer needs. If you’re looking for someone to help your team understand different stages of the cancer journey, we do that. Or if you’re looking for cancer cover that gives your customers access to a specialist in their specific cancer type and the peace of mind that comes from ongoing practical and emotional support, we can do that too. But whatever type and level of support you choose, we make sure it’s easy to set up and access.
Confusing And Time-Consuming
The cancer journey is a rollercoaster of emotion, especially shortly after diagnosis. Understanding your options, knowing what questions to ask, finding the most appropriate private specialists and organising appointments can be confusing and time-consuming. Harley Street Concierge takes you through each decision, appointment and treatment option, every step of the way.